Refund policy

• Order Cancellation

Orders may be canceled after they have been placed and before they have been processed for shipment by the Rokit America Store.

If your order status is "Payment Completed," please contact our Customer Support team with your full name, the email address used for the order, and your order number to request a cancellation.

Please note: Once your order status changes to "Preparing for Shipment," your order is already being processed and can no longer be canceled.

• Order Changes

If you would like to make changes to your order while it is in the "Payment Completed" status, please contact our Customer Support team to cancel your existing order and place a new order.

Please note: Once your order status changes to "Preparing for Shipment," order changes are no longer available.

• Returns & Exchanges

For the safety of our customers and due to the nature of dietary supplements, we only accept returns for products that are unopened, unused, and in their original condition and packaging.

Return requests must be submitted within 30 days of the delivery date. Customers are responsible for return shipping costs unless the return is the result of our error.

Once the returned item has been received and inspected, an eligible refund will be issued to the original payment method. Original shipping charges are non-refundable.

If you receive a defective, damaged, or incorrect product, please contact our Customer Support team for assistance.